Rosewood Shipping and Return Policies
White Glove Shipping:
We ship all of our Rosewood orders via White Glove shippers who will handle the furniture with great care and even carry the furniture into your home. By shipping via white glove delivery we have eliminated damage issues.
Factory and Custom Orders: A 1/3 deposit starts the order and the balance is due when it ships from our factory. It takes approx. 90 days for the factory to finish a custom order and another 2 weeks shipping into the Long Beach, CA. port.
Damages and Refunds
As mentioned we rarely have any damage issues. But, if damage should occur we will either replace or repair the item depending on the extent of the damage. Procedure: We ask that you report the problem within a day of receiving your furniture. We will probably ask if you can provide some digital photos to us so we can decide on the best course of corrective actions. For very minor problems we may send some touch up stain or for more serious problems we may have a furniture repair company repair it. We ask for your patience while we work on the issue for you and rest assured the problem will be handled for you. .
WHITE GLOVE SHIPPING RATES TO THE 48 UNITED STATES:
When you place your order through our shopping cart we will add the delivery costs when we process the order and email you your updated invoice.
Purchase of a set of furniture such as a dining set: $425 Delivery Costs
Purchase of 1 Item: $325.00 Delivery Cost
Purchase of 2 Items: $525.00 Delivery Costs
Purchase of 3 Items: $625.00 Delivery Costs
Purchase of 4 Items $710.00 Delivery Costs
Purchase of 5 Items $765.00 Delivery Costs
6 or More Items - Call or email for a shipping quote.
Cancellations Policy: After the furniture is picked up and on its way to you we can't refund the shipping costs. If you cancel prior to shipping then we can refund you in full unless your order was a custom or factory order. Factory and custom orders are charged a 15% re-stock fee since we can't return the furniture to the factory and we must advertise the furniture to find a new buyer for it.
Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control and cancelling an order for a refund due to a shipping problem or delay is not under our control and therefore not an option.
CANADA, ALASKA, HAWAII AND WORLDWIDE SHIPPING
We now require that customers overseas secure their own freight forwarder within the U.S. for shipping to their locations abroad. Our responsibility for the furniture ends once delivered to the U.S. freight forwarder/shipper address.
Any difficulties or problems you have are very important to us. Call us at 1-888-788-7414 or send us an email at: firstname.lastname@example.org We will be in contact with you within 24 hours to handle your situation.
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